Posture

• Proper sitting, standing and walking when in public settings or when dining

Appearance

• Looking your best, dressing appropriately
• Being well groomed
• Hints on how to coordinate your clothes
• Be presentable and make others notice you and compliment you on your appearance

Dining

• Enjoying a four course meal
• Proper use of the napkin, knife, fork and spoon
• How to end a meal and leave the table

Communications Etiquette

• Making positive first impression when talking on the phone
• Just a few simple words can make a big difference
• Text and email etiquette
• Thank you notes 

Good Public Manners

• Proper ways to greet people and making them feel welcome
• A few simple rules for introductions
• Showing respect and courtesy
• Opening doors, 
• Shaking hands, respect and courtesy 
• Making new friends